Privacy Policy

1. Who this policy covers

This policy applies to H.O.A. Bulk Item Removal, doing business as [DBA NAME], and to this website. Contact us at (909) 247-0171, or daniel@bulkitemremoval.com.

2. Information we collect

• Name, phone number, and email address
• Service address and property type
• Photographs you upload and descriptions of items to be removed
• Appointment details, quotes, and job notes
• Payment-related information (payment is processed by a payment provider; we do not store full card numbers)
• Device and technical information such as browser type, IP address, and pages visited
• Cookies and analytics data
• Communication history, including calls, texts, emails, and form submissions

3. Why we collect it and how we use it

• To prepare quotes and estimates
• To schedule, perform, and document services
• To communicate with you about your request or appointment
• To take payment and keep business records
• To respond to questions, complaints, and damage reports
• To improve the website and our service
• To send marketing messages only where you have given the required consent
• To meet legal, tax, and regulatory obligations

4. When we share information

We do not publish or rent your personal information. We do share it in the limited situations below, which are necessary to run the business:

• Payment processors, to collect payment
• Scheduling, messaging, and email providers, to coordinate appointments
• Website hosting, database, and storage providers
• Analytics providers, to understand website usage
• Insurers and professional advisers (such as attorneys or accountants) when needed
• Disposal, recycling, or donation facilities when necessary to complete a job
• Government authorities, courts, or law enforcement when legally required
• A successor entity if the business is sold or transferred

We do not sell personal information for money, and we do not use it for cross-context targeted advertising. If that ever changes, we will update this policy and its effective date before doing so.

5. Cookies and analytics

This website may use cookies and similar technologies to keep the site working, remember preferences, and measure usage through analytics services. Analytics providers may set their own cookies and collect usage data under their own privacy policies. Most browsers let you block or delete cookies; some parts of the site may not work correctly if you do.

6. California Online Privacy Protection Act disclosures

• Effective date and updates: the current effective date is shown at the top of this page. When we make material changes, we post the revised policy here with a new date.
• Third-party tracking: third parties such as analytics and hosting providers may collect information about your visit over time and across websites.
• Do Not Track: browsers may send a “Do Not Track” or similar privacy signal. There is no common industry standard for responding to these signals, and this website does not currently change its behavior in response to them.
• Review of your information: you may contact us to review the personal information we hold about you.

7. Privacy requests

We have not determined whether the California Consumer Privacy Act applies to this business, and we do not claim that it does. Regardless, we will handle applicable privacy requests as required by law.

To request access to, correction of, or deletion of your personal information, contact us at daniel@bulkitemremoval.com or (909) 247-0171. Include enough detail for us to locate your records. We may need to verify your identity, and we may keep information we are required to retain for legal, tax, safety, or dispute-resolution reasons.

8. Security and retention

We use reasonable administrative and technical safeguards to protect the information we hold, including restricted access to quote records and private storage for uploaded photographs. No website, system, or transmission method is perfectly secure, and we cannot guarantee absolute security.

We keep information only as long as needed for the purposes described here or as required by law, and then delete or de-identify it.

9. Children

Our services and this website are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

10. Contact us

H.O.A. Bulk Item Removal · (909) 247-0171 · daniel@bulkitemremoval.com